第二篇
fB
ZLWfp9 Conventional wisdom about conflict seems pretty much cut and dried. Too little
I+t
wI&GS conflict breeds apathy (冷漠) and stagnation (呆滯). Too much conflict leads to
y@$E5sz divisiveness (分裂) and hostility. Moderate levels of conflict, however, can spark
Xu~N97\G creativity and motivate people in a healthy and competitive way.
ZY7-. Recent research by Professor Charles R. Schwenk, however, suggests that the
qov<@FvE0 optimal level of conflict may be more complex to determine than these simple
3O4lGe#u generalizations. He studied perceptions of conflict among a sample of executives.
6
%aaK|0 Some of the executives worked for profit-seeking organizations and others for
iex%$> " not-for-profit organizations.
t\QLj&h}E Somewhat surprisingly, Schwenk found that opinions about conflict varied
@8`I!fZ systematically as a function of the type of organization. Specifically, managers in
o~y{9Q not-for-profit organizations strongly believed that conflict was beneficial to their
b'SP,}s5" organizations and that it promoted higher quality decision making than might be
aB (pdW4 achieved in the absence of conflict.
~vpF|4Zn5 Managers of for-profit organizations saw a different picture. They believed that
^{IZpT3 conflict generally was damaging and usually led to poor-quality decision making in
T?[;ej: their organizations. Schwenk interpreted these results in terms of the criteria for
s&o9LdL effective decision making suggested by the executives. In the profit-seeking
h*JN0O<b organizations, decision-making effectiveness was most often assessed in financial
!nJl.Y$ terms. The executives believed that consensus rather than conflict enhanced financial
#E=8kbD7 indicators.
4?@#w>( In the not-for-profit organizations, decision-making effectiveness was defined
2
KHT!ik from the perspective of satisfying constituents. Given the complexities and
xjnAK!sD ambiguities associated with satisfying many diverse constituents executives perceived
UMNNAX that conflict led to more considered and acceptable decisions.
v,
Z]Vqk 31.In the eyes of the author, conventional opinion on conflict is________.
(t&`m[>K A) wrong
)S4ga B) oversimplified
:epB:r C) misleading
G8w亚洲国产精品va在线观看麻豆